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Our Acceptable Usage Policy

Acceptable Use Policy
» Affronts to Etiquette
» Age
» Abuse of the legal rights of others
» Abuse of the law
» Pornography
» Abuse of StarNet Server Resources
» Hacking/Cracking
» Client Responsibility
» Backups
» IP numbers
» Renewal of Domains
» Applicability of Invoice
» Limitation of Liability
» Abusive Conduct
Jurisdiction in case of disputes

Acceptable Use Policy (AUP)

As a high-quality web hosting provider StarNet values its good reputation. Accordingly, it is important to us that our customers use our services and the Internet in general, responsibly and courteously. Most of our customers do so and seldom need to refer to our AUP. Nonetheless, the following constitute examples of unacceptable uses of StarNet services, which will result in suspension, or termination of the customer's account.

Affronts to Etiquette

Unacceptable activities include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (over 10% of available system resources), and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally been subscribed.

Mailing lists may not be used to distributed unsolicited email. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave and charged a sum of INR 10,000 equivalent as the same amount under the agreement with our datacenter will be payable by us to them. If you are not sure if your actions will be in violation, please ask first (


The client must be 18 years of age to obtain our service.

Abuse of the legal rights of others

Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. StarNet supports free speech on the Internet, and will not suspend or cancel a customer's account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer's on-line activity has violated the legal rights of a third party, StarNet will not substitute itself for a court of law in deciding tort claims raised by the third party.

Abuse of the law

StarNet's services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law of USA such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited. Anything violating Indian Laws will also be considered as abuse of our services and the person indulging in the same will be considered totally liable for his acts. On finding this we will discontinue the services immediately and inform the same to the Law enforcement agencies to take care of the situation. This will not arise any liability on StarNet or any of its associates, partners or suppliers.

StarNet reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.


Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of StarNet servers.

Abuse of StarNet Server Resources

Running programs in the background on a our servers without our prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, Greeting Cards sites, software downloading sites, more then 1000 emails a day and the like are not acceptable uses of StarNet services. Further, any usage of ten percent (10%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds ten percent (10%) of system resources, your account may be terminated immediately and without prior notice. In addition any domain that exceeds ten gigabytes of bandwidth traffic can be terminated without prior notice. Usage of scripts or other utilities to direct pointed domain names to subdirectories is not permitted and is grounds for termination of the account.


StarNet reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please contact

  • Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network.
  • Attempt to circumvent any user authentication or security of host, network, or account.
  • Accessing data not intended for user.
  • Probing the security of any network.
  • Spawning dozens of processes.
  • Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land & teardrop.
  • Promulgation of viruses, spyware & malware.
  • IRC bots such as eggdrop or BitchX

Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

Client Responsibility

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party. Use of StarNet's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The client agrees that he or she has the necessary knowledge to create and maintain their web space including use of HTML, CGI, FTP & Email. The client agrees that it is not the responsibility of StarNet to provide this knowledge or support outside matter specific to StarNet's servers. Support will only be provided to the Company placing the order on us, we shall not support customers of resellers to whom the space is further resold by the reseller.

We do not recommend technical support to walkin customers at our office & if the same is required that will have an additional charge of INR 1,500/- per hour. Technical support is provided through our Online Support Centre:


No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. If loss of data occurs due to an error of StarNet, we will attempt to recover the data for no charge to the client but do not guarantee its recovery. If data loss occurs due to negligence of client in securing their account or by an action of the client, StarNet will attempt to recover the data from the most recent archive for a INR 3,500/- fee.

IP numbers

StarNet maintains control and any ownership of any and all I.P. numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

Renewal of Domains

We do not send any intimation or notices about domain name renewals except the notices for the expiry of the webspace. Renewal notices for the domain comes directly from the registrar and we stand no guarantee for any domain renewals unless the client pays in advance 15 days prior to the expiry of the domain. In simple words it is the clients onus to check when his domain is expiring and unless he pays well in advance to renew the domain we cannot assure of its renewal.

Any facilities / features offered by the registrar with domain booking are beyond our control and thus we cannot give any surety of their operations except that you will definitely get a control panel to manage your domain passwords and change any information related to Registrant, administrative, technical and billing contact in real time.

Applicability of Invoice

Invoice will be applicable on the availability of domain name at the time of Booking and in case we have raised the invoice prior to the booking of domain and the same domain is booked by some one else before we have initiated the registration process on or after the date of the invoice / on or within the billing duration dates, the said invoice will stand cancelled and bring no liability on StarNet or any of its associates, employees, members, channel partners and partners.

Limitation of Liability

StarNet shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from StarNet's servers going off-line or being unavailable for any reason whatsoever. Further, StarNet shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site/database from one of StarNet's servers. All damages shall be limited to the immediate termination of service.

StarNet shall be the sole arbiter of what is and is not a violation of these acceptable use policies. StarNet reserves the right to terminate an account at any time and for any reason that causes harm to any StarNet customer's web sites. StarNet reserves the right to delete all content and files upon termination. StarNet reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. StarNet reserves the right to refuse, cancel, or suspend service at our sole discretion.

StarNet reserves all rights to change/modify/remove or add any of the prices, server features, timely schemes, web sites/other information hosted by any of the customers on our server which is defined as illegal/unsolicited use of our server space or other facilities as and when announced.

Abusive Conduct

1. Any abuse towards any StarNet employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When corresponding with StarNet refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at StarNet or it's employees shall be considered a violation of this Acceptable Usage Policy.

2. Any threat, whether verbally, orally, written, or delivered by client/second parties directed towards StarNet's partner or any of it's employees, Managers, Consultants, equipment, and concerns shall be construed as a violation of this Acceptable usage Policy.

3. Any conduct viewed as violating this section shall be considered a violation of this Acceptable usage Policy. StarNet will be the sole arbitrator in regards to what is deemed a violation.

No refunds shall be given when the contents of this section necessitates removal of the account


In case of any disputes, the jurisdiction will be only at Delhi Courts.

StarNet reserves the right to change the Acceptable Use Policy without prior notice or warning. Non-enforcement of any part of the Acceptable Use Policy does not constitute consent.

Violations of these Acceptable Uses Policies should be referred to All complaints will be investigated properly.


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